Our Services

Four practice areas. One point of contact.

Each service line is staffed by specialists who work in that product every day — not a generalist team wearing multiple hats.

HELOC & Lender Title
For banks and credit unions

Last owner and current owner searches optimized for lender timelines

Home equity reports, refinance assistance, and subordination support

Lender's title insurance through First American and Fidelity National

Secure client portal for real-time order placement, tracking, and document delivery

Established relationships with community banks and credit unions across NY

Multi-state coordination through our national vendor network

Title & Abstract
For attorneys and real estate professionals

Full, update, and current owner searches across all 62 New York counties

Abstracts of title — located, updated, and replaced

Owner's and lender's title insurance at TIRSA rates with applicable discounts

Licensed attorney on staff for complex examination and curative work

Residential and commercial — single family through multi-unit

Deed, mortgage, judgment, lien, and encumbrance analysis

Tax Foreclosure (In-Rem)
For county governments and municipalities

Full In-Rem title searches supporting municipal tax foreclosure proceedings

High-volume capacity with a dedicated department managing municipal workflows

Deep familiarity with RPTL Article 11 and county-specific requirements

Currently active in 8+ counties across New York State

Flexible volume scheduling aligned to municipal budget and fiscal cycles

Single point of contact from intake through final delivery

Commercial Title
For commercial real estate transactions

Commercial title insurance through First American and Fidelity National Title

Full title searches and examination on commercial properties across New York

Owner's and lender's policies for commercial acquisitions and financing

In-house attorney available for complex title issues and curative matters

Coverage across all 62 New York counties

40+ years of New York real estate knowledge applied to every transaction

HELOC & Lender Title

The title partner your lending team can count on.

We process over 6,000 HELOC and refinance orders annually for our current client base — community banks and credit unions across Central and Western New York who depend on ITA for consistent turnaround, accurate searches, and a team that understands lender timelines.

If your institution is evaluating title vendors, here is what you will find when you work with us: a dedicated lender services team, a client portal built for volume order management, and a track record of reliability that our banking partners have counted on for decades.

"ITA has been our go-to title partner for HELOC work for years. Their turnaround is consistent, their portal is easy to use, and they always pick up the phone. That's rare in this industry."

— Senior Loan Officer, Community Bank, Central New York
Talk to Our Lender Services Team
6,000+
HELOC & refinance orders processed annually
40+
Years serving New York lenders
62
NY counties covered for lender title work
3
Office locations across Central & Western NY

What lenders get when they work with ITA

Last owner and current owner searches built around your timeline — not ours

Lender's title insurance through First American and Fidelity National Title

Client portal for real-time order placement, status tracking, and document delivery

Home equity reports, subordination support, and refinance assistance

A dedicated team that answers the phone — no ticket queues, no call centers

Multi-state coordination available through our national vendor network

Commercial Real Estate

Commercial title work that holds up to scrutiny.

Commercial transactions carry higher stakes and tighter timelines. Our team brings 40 years of New York real estate expertise to every commercial file — and unlike many title companies, we have a licensed attorney on staff to handle the complexity that commercial deals often surface.

Whether you're financing, acquiring, or refinancing a commercial property in New York State, ITA delivers the title insurance and search work your transaction requires — accurately, efficiently, and backed by deep county-level knowledge across all 62 counties.

Title Insurance
Owner's and lender's commercial policies through First American and Fidelity National Title.
Title Search & Examination
Thorough title searches on commercial properties with attorney-level examination on complex files.
Statewide Coverage
Commercial work across all 62 New York counties from our three offices and vendor network.
Curative Support
In-house attorney available when title defects, easements, or encumbrances require legal resolution.

Why in-house legal counsel matters on commercial deals.

Most title companies outsource their legal work. When a commercial transaction surfaces a title defect, an unresolved easement, or a chain-of-title issue, the clock stops while you wait for outside counsel to get up to speed.

At ITA, we have a licensed New York attorney on staff — available from the moment a complex issue surfaces, not after a referral and a delay.

Sara Bulson, Attorney & Title Examiner — NYS Licensed
Sara leads ITA's title examination work in Western New York, bringing legal precision to every file and direct resolution capability when commercial transactions require it.

Municipal Tax Foreclosure

New York's specialist in In-Rem title work.

In-Rem tax foreclosure is a specialized discipline that most title companies don't fully understand. We've built a dedicated practice around it — a department with the volume capacity, institutional knowledge, and county relationships that municipal clients require.

We currently serve the following counties and municipalities. If your county isn't listed, contact us — we're actively expanding across New York's 62 counties.

City of Rochester
City of Syracuse
Monroe County
Onondaga County
Genesee County
Oswego County
Schenectady County
Wyoming County

"Independent Title Agency has been an invaluable partner in our In-Rem foreclosure process. Their attention to detail and understanding of municipal requirements is unmatched."

— Municipal client, Upstate New York
8+
Active county & municipal clients
40yr
Institutional experience in NY title
62
NY counties — expansion available
1
Dedicated dept., dedicated contact

What sets our In-Rem practice apart

Dedicated In-Rem department — not a side function of a general title shop

High-volume production capacity aligned to annual municipal foreclosure cycles

Deep familiarity with RPTL Article 11 and county-specific procedural variations

Competitive pricing structured for public sector budget realities

One dedicated contact per county — no hand-offs, no call centers

Statewide Coverage

All 62 New York counties.

With three offices across Central and Western New York — and a national vendor network behind them — we cover every county in New York State. No referrals, no hand-offs.

Headquarters
Syracuse

Onondaga, Oswego, Madison, Cortland, Cayuga & surrounding counties

Western NY Hub
Rochester

Monroe, Wayne, Genesee, Wyoming, Ontario, Livingston & surrounding counties

Expansion Market
Buffalo

Erie, Niagara, Chautauqua & surrounding counties — now accepting orders

Vendor Network
Statewide

All remaining NY counties covered — plus multi-state coordination when needed

Need coverage outside our direct footprint?

We coordinate all 62 NY counties and out-of-state orders through our national vendor network — no delays, no referrals.

Contact Us
Why Choose ITA

The standard others measure against.

Four commitments we make to every client on every order — regardless of size, complexity, or market.

Accuracy First

Every file carefully examined. Every search thoroughly reviewed. We have a licensed attorney on staff because accuracy in title work isn't optional — it's the entire point.

Reliable Speed

Fast turnaround without cutting corners. Our workflows are built for volume without sacrificing the precision our clients depend on — especially in HELOC and lender work.

Real People, Real Service

You reach someone who knows your file. No call centers, no ticket queues. Our team picks up the phone and owns the relationship from first order to final delivery.

Technology-Forward

Our client portal delivers real-time order tracking and document delivery. We invest in the systems that make your workflow faster — and we're not done building.

Our Team

The people behind every transaction.

Our team averages over 15 years of New York title experience. You'll work with a real person who knows your file, your county, and your business.

JH
Jeremy Herrman
Owner & CEO
📍 Syracuse, NY

Jeremy leads Independent Title Agency's strategic growth — expanding ITA's footprint across New York State and building the technology infrastructure that sets ITA apart from the competition.

KP
Kelly Patchett
Chief Operating Officer
📍 Syracuse, NY

With 25 years at Independent Title Agency, Kelly oversees day-to-day operations across all three offices, ensuring every order meets the precision standards our clients depend on.

CC
Claire Milne Costello
VP, Operations
📍 Syracuse, NY

Claire leads ITA's operational systems and technology initiatives, ensuring our client portal, workflows, and turnaround standards stay ahead of industry expectations.

SK
Shawna Kelley
Branch Manager, Rochester
📍 Rochester, NY

Shawna manages ITA's Rochester operations, overseeing the region's attorney relationships and driving continued growth across Monroe County and Western NY.

SB
Sara Bulson
Attorney & Title Examiner
📍 Buffalo, NY
Attorney — NYS Licensed

A licensed New York attorney and title examiner, Sara leads ITA's Western NY examination work — including Erie and Monroe County — bringing legal precision and direct curative capability to every file.

SB
Sue Blackmon
Title Examiner
📍 Syracuse, NY

Sue brings years of New York title examination experience to ITA, delivering the careful, county-level review that our clients count on across every transaction. She is based in our Syracuse headquarters.

DH
Denni Harbaugh
Chief Financial Officer
📍 Syracuse, NY

Denni oversees ITA's financial operations and reporting — ensuring the financial clarity and discipline that underpins our growth across all four practice areas.

AP
Angela Patrick
Tax Foreclosure Manager
📍 Syracuse, NY

Angela leads ITA's dedicated municipal tax foreclosure division. She is the single point of contact for every county government client — managing complex multi-parcel In-Rem orders from intake through final delivery.

BP
Ben Pulver
Territory Relationship Manager
📍 Rochester, NY

Ben manages ITA's Rochester attorney and professional relationships, serving as the primary liaison for new and existing clients across Western New York.

PW
Paul Weiner
Senior Advisor
📍 Rochester, NY

Paul is a seasoned title industry professional with 42 years of experience spanning every aspect of the business. From 1999 through 2026 he owned and operated ITA, developing deep expertise in title operations, client relationships, and market development — with particular strength in building trusted relationships with attorneys, lenders, municipalities, and key industry partners.

Client Testimonials

Trusted by institutions across New York.

From community banks to county governments to real estate attorneys — our clients come back because the work is right, and so is the relationship.

★★★★★

"ITA has been our go-to title partner for HELOC work for years. Their turnaround is consistent, their portal is easy to use, and they always pick up the phone. That's rare in this industry."

Senior Loan OfficerCommunity Bank, Central New York
★★★★★

"We've worked with Independent Title on our In-Rem proceedings for over a decade. Their understanding of the municipal process and their capacity to handle our volume has made them an indispensable partner."

County Attorney's OfficeUpstate New York Municipality
★★★★★

"I've referred my clients to ITA for years. The team in Rochester is knowledgeable, professional, and they actually read the files. You can tell this is a company that takes accuracy seriously."

Real Estate AttorneyMonroe County, New York
Our Offices

Three locations. One team.

Strategically placed across Central and Western New York, each office has direct access to local county records and established relationships with county clerks and municipal offices.

Headquarters
Syracuse
1001 James Street, Suite 10203
Syracuse, New York 13203
(315) 479-7966
Onondaga, Oswego, Madison, Cortland, Cayuga & surrounding counties
Western NY
Rochester
[Address — confirm before launch]
Rochester, New York [ZIP]
(585) 427-5000
Monroe, Genesee, Wyoming, Ontario, Livingston & surrounding counties
Now Open
Buffalo
Western New York
Erie County
(716) [XXX-XXXX — confirm]
Erie, Niagara, Chautauqua & surrounding counties — now accepting orders

Statewide & Multi-State

Need title work outside our direct office footprint? We coordinate all 62 NY counties and out-of-state orders through our national vendor network.

Contact Us

Ready to work with us?

Whether you're a bank evaluating a new title partner, a county managing an In-Rem proceeding, an attorney placing a closing order, or a commercial buyer — we're ready to talk.

Call (800) 648-8822
Place an order directly → Client Portal